Ticket Title: Unable To Begin Review – “Begin Review” Button Missing Submitted On Behalf Of: Izzy P...
Submitted on behalf of: Izzy P.
Additional information:
- Email: russell.bond@austintexas.gov
Problem Description
What application are you using?
The Right of Way Portal is being used to initiate the review process.
Describe the problem.
The “Begin Review” button is not present in the interface, which is preventing the review process from being initiated. As a result, the status is not showing as “Returned to Customer.”
Issue Summary
The “Begin Review” button is missing in the TCP Portal, which is hindering the review process. This issue has been ongoing since the review was started on 04/23/2025. Despite completing the review on 05/13/2025 via PDOX, the status is not displaying as “Returned to Customer.”
Steps Taken
Attempted to begin review in the TCP Portal
The reviewer attempted to initiate the review process in the TCP Portal but was unable to do so due to the missing “Begin Review” button.
Found that the “Begin Review” button was missing
Upon further investigation, it was discovered that the “Begin Review” button was indeed missing from the interface.
Status is subsequently not displaying as “Returned to Customer” even though the review is completed
Despite completing the review on 05/13/2025, the status is not displaying as “Returned to Customer.”
The review was started on 04/23/2025
The review was initiated on 04/23/2025, but the issue with the missing “Begin Review” button has been ongoing since then.
Returned the item to the customer on 05/13/2025 via PDOX
The item was returned to the customer on 05/13/2025 via PDOX, but the status is still not displaying as “Returned to Customer.”
Impact
The reviewer is unable to initiate the review process in the TCP Portal, which may delay the project timeline.
Requested Action
Please investigate and restore the ability to begin the review.
Website Address
The website address for the Right of Way Portal is:
https://atd.knack.com/row#tcp-projects/
Internet Browser
The internet browser being used is Chrome.
Requested By
The request was submitted by Russell B.
Attachment
The attachment can be found at the following link:
Request ID
The request ID is DTS25-124320.
Possible Causes and Solutions
Missing Button
The missing “Begin Review” button could be due to a variety of reasons such as:
- Incorrect Configuration: The configuration of the TCP Portal might be incorrect, leading to the missing button.
- Technical Issues: There might be technical issues with the portal that are preventing the button from appearing.
- User Error: The user might have accidentally deleted or hidden the button.
To resolve this issue, the following steps can be taken:
- Check Configuration: Check the configuration of the TCP Portal to ensure that it is correct.
- Troubleshoot Technical Issues: Troubleshoot any technical issues that might be preventing the button from appearing.
- Recreate Button: If the button has been deleted or hidden, recreate it in the correct location.
Status Not Displaying
The status not displaying as “Returned to Customer” could be due to a variety of reasons such as:
- Incorrect Status Update: The status might not have been updated correctly, leading to the incorrect display.
- Technical Issues: There might be technical issues with the portal that are preventing the status from updating correctly.
- User Error: The user might have accidentally updated the status incorrectly.
To resolve this issue, the following steps can be taken:
- Check Status Update: Check the status update to ensure that it is correct.
- Troubleshoot Technical Issues: Troubleshoot any technical issues that might be preventing the status from updating correctly.
- Reupdate Status: If the status has been updated incorrectly, reupdate it correctly.
Conclusion
Q&A: Unable to Begin Review – “Begin Review” Button Missing
Q: What is the issue with the TCP Portal?
A: The “Begin Review” button is missing in the TCP Portal, which is preventing the review process from being initiated.
Q: Why is the “Begin Review” button missing?
A: The reason for the missing button is not clear, but it could be due to a variety of reasons such as incorrect configuration, technical issues, or user error.
Q: What are the possible causes of the missing button?
A: The possible causes of the missing button are:
- Incorrect Configuration: The configuration of the TCP Portal might be incorrect, leading to the missing button.
- Technical Issues: There might be technical issues with the portal that are preventing the button from appearing.
- User Error: The user might have accidentally deleted or hidden the button.
Q: How can the missing button be resolved?
A: The missing button can be resolved by:
- Checking Configuration: Check the configuration of the TCP Portal to ensure that it is correct.
- Troubleshooting Technical Issues: Troubleshoot any technical issues that might be preventing the button from appearing.
- Recreating Button: If the button has been deleted or hidden, recreate it in the correct location.
Q: Why is the status not displaying as “Returned to Customer”?
A: The status is not displaying as “Returned to Customer” because the review process has not been initiated correctly.
Q: What are the possible causes of the status not displaying correctly?
A: The possible causes of the status not displaying correctly are:
- Incorrect Status Update: The status might not have been updated correctly, leading to the incorrect display.
- Technical Issues: There might be technical issues with the portal that are preventing the status from updating correctly.
- User Error: The user might have accidentally updated the status incorrectly.
Q: How can the status be resolved?
A: The status can be resolved by:
- Checking Status Update: Check the status update to ensure that it is correct.
- Troubleshooting Technical Issues: Troubleshoot any technical issues that might be preventing the status from updating correctly.
- Reupdating Status: If the status has been updated incorrectly, reupdate it correctly.
Q: What is the impact of the missing button and incorrect status display?
A: The impact of the missing button and incorrect status display is that the review process is not being initiated correctly, which may delay the project timeline.
Q: What is the requested action?
A: The requested action is to investigate and restore the ability to begin the review.
Q: What is the website address for the Right of Way Portal?
A: The website address for the Right of Way Portal is:
https://atd.knack.com/row#tcp-projects/
Q: What is the internet browser being used?
A: The internet browser being used is Chrome.
Q: Who submitted the request?
A: The request was submitted by Russell B.
Q: What is the request ID?
A: The request ID is DTS25-124320.
Q: What is the attachment?
A: The attachment is a PDF document that contains the ticket details.
Q: What is the possible solution to the issue?
A: The possible solution to the issue is to recreate the “Begin Review” button in the correct location and update the status correctly to ensure that it displays as “Returned to Customer.”